The Riley RM Centre Ltd
The Riley RM Centre Ltd
- the spares service for the Riley RM Club

Privacy Policy and Terms and Conditions

Terms and Conditions

The Riley RM Centre Ltd

The Riley RM Centre  Ltd has been established with the sole ambition to provide members with parts required for the RM series cars A – H and other Marques with Riley engines on the road, enabling owners to enjoy “magnificent motoring” for many years to come. Many of the parts have been commissioned for re-manufacture to original designs by the Spares Advisory Panel and are only available via the Centre.

You are more than welcome to visit the Spares Centre; please call to arrange, but please note you may be given a task!

All spares are listed with photographs, descriptions and fitting instructions on the Spares Centre website: https://therileyrmcentre.co.uk (Registration is required before purchase).

Note: Prices are correct at the time of publication, but are liable to change without notice due to restocking price increases. Parts may also go out of stock either temporarily or permanently.


Spares Ordering

Spares are able to be ordered via the following channels:

Internet – https://therileyrmcentre.co.uk

Email – spares.sec@rileyrmclub.org.uk

Post – To address below

Fax - 01763 281336

Telephone 01763 281336(Simple/urgent orders only, 3 & 4.30pm Mon-Fri).

*  All orders must include the following information:

Full name, membership number, car details, delivery and invoice address, Riley RM Centre Spares List Part number, quantity required. 

Should you need technical advice relating to spares please make contact with our wonderful team of technical advisors as detailed on the inside front cover of R.Memoranda magazine. Please note: a 10% restocking charge applies to all correctly supplied parts returned for credit within 12 months of invoice unless returned within 14 days of receipt. Please note full payment is due on receipt of goods.


Payment methods

Payment can be made by the following methods on receipt of your goods:

1. Bank transfer (internet banking):Please use your name / membership number as the reference. Full details are on the reverse of the feedback slip enclosed with your order.

2. Cheque: Please add the invoice number and your membership number to the back of your cheque. Make cheques payable to The Riley RM Centre Ltd.

Prompt Payment is appreciated; if payment for previous orders has not yet been received, further orders will not be able to be processed.  Please note full payment is due on receipt of goods.

3. Credit / Debit card: We can accept card payments for all orders from UK & overseas members. Please telephone 01763 281336 between 3 – 4.30pm weekdays or send by either fax or letter (NOT EMAIL) your card’s 16 digit number, the expiry date of the card and the 3 digit security number from the back; we will also need the house number and post code of the address where the card is registered.

Please do not send your card details by email or a combination of emails. We are not permitted to retain your card details due to data protection regulations (PCI DSS).

4. Cash payment:Only available at the National Rally.

Orders for under £200.00 (less VAT and shipping) will be sent out on receipt; orders for over this amount should be accompanied by a 50% deposit. Please do not send a cheque in advance for an order of less than £200.00 as it will almost certainly result in your having to send another cheque as shipping costs cannot be accurately determined until the consignment is packed. Please pay on receipt of the invoice; also note that you are fully responsible for payments for parts which are ordered in your name by and sent to your repairer, whatever arrangement you have with your third party.


Part Numbers

The part numbers are where possible generated from combining the illustration number and page number in the Workshop Manual, so part A4.59 is marked as part 59 in the diagram on page A4.  This part is common to a 1½ & a 2½ but takes its number from the early 2½ Engine section simply because that is the first place the part is shown.

Some parts are not listed in this way (RM, WB, SS or SB) so please check the Spares List for the correct part number required. Of course not all parts shown in the Workshop Manual are available. Please make me aware of any item that is not listed to enable me to gauge the demand and hence potentially manufacture in the future. Note: numbers used in the original Riley Parts Lists are not cross- referenced, so please do not use them.


Contact Details

Email address - spares.sec@rileyrmclub.org.uk

The Riley RM Centre Ltd

Unit 6, Cumberlow Green Farm,

Rushden Road, Rushden,

Buntingford, Herts, SG9 0QD

Telephone number - between 3 and 4.30pm

01763 281336 within the UK, or +44 1763 281336 from outside the UK

Fax number 01763 281336 UK or +44 1763 281336 outside the UK

Supplying alternative delivery addresses or a third party

The Riley RM Centre Ltd is legally obliged to supply spares only to fully paid up members of the Riley RM Club for their own use and not for resale or redistribution. We will gladly address consignments to a third party, usually your garage or restoration company,  following your instruction, but you must indicate on each order where the delivery address will be; the default address will be your magazine delivery address. You the member are liable for any payments for any spares ordered in your name, despite any arrangements that you may have in place with your repairer.


Postage and shipping

All parts are shipped at the best possible 2nd class price, you may specify at extra cost an urgent next day delivery. Most orders weighing less than 2kg are sent via the Post Office counter service; this service is not able to be tracked. This standard service is also the most cost effective method for most sub 2kg overseas shipments.  For heavier, higher value or bulkier parcels a courier will be used. A collection service is available from the spares centre by prior appointment.


Guarantee and Exchange Policy

All new parts are guaranteed for a period of 12 calendar months from the invoice date.

All refurbished items are guaranteed for a period of 90 days from the invoice date

It is the responsibility of the purchaser to inspect the item on receipt to ascertain its suitability.

Please see returns policy for full details.

Due to the reducing number of suitable old units for reconditioning, clutches must be returned before dispatch of the replacement units that are normally on the shelf ready for dispatch. It is a similar situation with control boxes, starter motors and dynamos. Please contact for full details.


Value Added Tax

Value Added Tax VAT is applied at the current rate of 20% rate to sales sent to all EU countries or collected from the Spares Centre and/or National Rally, even if the member is resident outside the EU. It is then for the member to make any reclaim when leaving the UK.

Returns policy

UK RETURNS POLICY

We promise to refund the cost of goods and delivery postage (where all items of an order are returned)of any not fitted, unused item you are not completely happy with, when you return it to us in saleable condition by post within 14 days of receipt, or in person to the Riley RM Centre within 1 month of receipt. You are required to return unwanted orders at your own cost.

Returned parcels are on average refunded within 14 days of posting, however in the event of a delay in receiving the parcel this may take up to a maximum of 28 days. Refunds will be credited to your account or original method of payment.

Please note that items must be returned with the original packaging and box (if supplied boxed). If the returned product forms part of a larger order only the product cost will be refunded.

Your statutory rights are not affected by our returns policy.

 

INTERNATIONAL RETURNS POLICY

We promise to refund the cost of goods and delivery postage (where all items of an order are returned), If the returned product forms part of a larger order only the product cost will be refunded. Any item purchased on our website or by email / telephone that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. You are required to return unwanted orders at your own cost.

Please note that items must be returned with the original packaging and box (if supplied boxed). If the returned product forms part of a larger order only the product cost will be refunded.

Refunds will be credited to your account or by original method of payment.

 

RETURNS BY POST (ALL COUNTRIES)

 You can return an item by post within 14 days of receipt. Members are required to return unwanted orders at their own cost.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your refund has been processed.

The refund will be processed once your goods are received at the spares Centre. Please note that it may take 7-10 working days for the refund to show in your account. Each item returned is refunded separately and will show on your statement as a credit. If goods were paid by Credit / Debit card and you wish the credit to be refunded on to the card that the goods were purchased with, Please contact The Riley RM Centre Ltd to arrange the transaction with your order number and membership number.If your card expires before we process your refund, please contact The Riley RM Centre Ltd spares team with your new card details.

Privacy Policy

We collect and hold the personal data that you provide in your registration, application or renewal notice in order to provide you with the services of The Riley RM Club including the supply of parts, RMemoranda magazine, notification of Club events, and rally entries.

Personal data is only made available to Officers of The Riley RM Club for the exercise of their duties, the spares service and the printers of the club magazine for dispatch of magazines.

We do not pass your personal data on to any marketing companies or third parties other than mentioned above.

We also collect, via the census forms, information which is used to record the history of Riley RM cars. No personal details from the census are made available to anyone other than Officers of The Riley RM Club.

Where members have explicitly given their consent, contact details are made available to other Riley RM Club members via an on-line membership list for which annual renewal is necessary.

Should you wish to enquire further into the Privacy Policy of The Riley RM Club please contact the General Secretary (gensec@rileyrmclub.org.uk).

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© The Riley RM Centre 2020 Designed in Zoho Commerce to help you keep your RM Riley on the road.